Shipping policy


Shipping Policy – House Of Gilomora

At House Of Gilomora, we are committed to delivering your fragrances safely and as quickly as possible. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

All orders are usually processed within 1–3 business days after confirmation.

Orders placed on weekends, public holidays, or during high-sale periods may require additional processing time.

2. Shipping Coverage

We currently ship across most serviceable locations in India through trusted courier partners.

Delivery availability may vary depending on your pin code and courier serviceability.

3. Estimated Delivery Time

Estimated delivery timelines:

  • Metro Cities: 3–6 business days
  • Other Cities & Towns: 4–8 business days
  • Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to operational or courier-related delays.

4. Shipping Charges

Shipping charges (if applicable) are displayed during checkout before payment confirmation.

Free shipping offers may be available on selected products, campaigns, or order values.

5. Cash On Delivery (COD)

Cash On Delivery is available only for selected pin codes and eligible customers.

House Of Gilomora reserves the right to:

  • Restrict COD on high-risk orders
  • Request prepaid confirmation for certain orders
  • Cancel suspicious COD orders

6. Order Tracking

Once your order is shipped, tracking details/AWB number will be shared via:

  • SMS
  • WhatsApp
  • Email (if provided)

Customers can track their order status using the provided tracking link.

7. Delayed Deliveries

Delivery delays may occur due to:

  • Weather conditions
  • Courier operational issues
  • Festivals or high-order periods
  • Incorrect address/contact details provided by customer

House Of Gilomora is not liable for delays caused by third-party logistics partners.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.

If a package is returned due to:

  • Incorrect address
  • Unreachable phone number
  • Repeated delivery failure
  • Order refusal

additional shipping charges may apply for re-dispatch.

9. Damaged or Tampered Packages

If the package appears damaged or tampered at the time of delivery:

  • Please record a proper unboxing video
  • Contact us within 24 hours of delivery

Claims without proper proof may not be accepted.

10. International Shipping

Currently, House Of Gilomora primarily ships within India. International shipping availability may vary and can be introduced in the future.

11. Contact Us

For shipping-related queries or support:

Email: gilomoracare@gmail.com
WhatsApp: +91 95207 94728
Website: https://www.houseofgilomora.com

By placing an order on our website, you agree to the terms mentioned in this Shipping Policy.